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If you are still receiving notifications from us, your profile may be located in the wrong area.Please contact our Customer Support team to resolve this.All Mate1 profiles registered in the EU prior to May 25th, 2018 will be removed from the service and your data will either be removed completely or pseudonymized in our databases.Any subsequent attempts to access Mate1from the EU will be redirected to a version of this page.Instead, enjoy getting to know someone through our secure messaging system.It can be nerve wracking knowing how to approach people again and we’ve found people are more confident and true to themselves when they’re in a calm and familiar environment.Everyone gets into a negative funk from time to time.
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If you have not already received your refund, please allow 5-7 business days for the refund to process before contacting our customer support team by calling 1-514-907-0015 Monday-Friday 9AM-5PM EST for assistance.
Yes, all of your personally identifiable information including email, profile details, messages and other data will be pseudonymized or deleted on May 25th, 2018.
We will retain purchase data for a period of six (6) months before removing this data to ensure all refunds, rebills and transactions are handled appropriately.
We have opted out all European users from our current e-mail & push notification programs.
Also be on the lookout for a good balance in communication styles.